Privacy Policy
Last Updated: 9/24
Introduction
Elite Defense Training Group ("we," "our," "EDTG," or "the Company") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, participate in our training programs, or engage with our communications, including SMS messaging.
Please read this privacy policy carefully. If you disagree with any part of this policy, please discontinue use of our services and website immediately.
Information We Collect
Personal Information
We collect information that you voluntarily provide to us, including:
- Full name and date of birth
- Contact information (email address, phone number, mailing address)
- Mobile phone number for SMS communications
- Emergency contact information
- Physical fitness and health information relevant to training
- Training and certification history
- Firearms licenses and permits (where applicable)
- Payment information
- Photos and videos during training (with consent)
- Military/Law Enforcement service records (if applicable)
- SMS opt-in confirmations and messaging history
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP addresses
- Browser type and version
- Device information
- Pages visited and interaction data
- Referring website addresses
- Operating system
- Date/time stamps of visits
How We Use Your Information
We use the collected information for the following purposes:
- Process your registration for training programs
- Maintain training and certification records
- Communicate about scheduled sessions and programs
- Send important safety and policy updates
- Process payments and maintain billing records
- Verify eligibility for specific training programs
- Maintain training standards and safety compliance
- Send SMS notifications and updates
- Improve our services and training programs
- Send promotional materials (with consent)
- Comply with legal obligations
- Maintain facility security
- Document training progress and achievements
Communications and Messaging
SMS Program
Our SMS messaging program includes:
Types of Messages:
- Class scheduling and confirmations
- Training reminders
- Emergency notifications
- Facility updates
- Course availability
- Safety bulletins
- Program updates
- Special offers and promotions (if opted in)
SMS Consent and Opt-in
By providing your mobile phone number and opting into our SMS program, you expressly consent to receive recurring automated text messages from Elite Defense Training Group. This includes:
- Automated marketing messages
- Training-related notifications
- Administrative messages
- Schedule updates and reminders
Message frequency varies based on your engagement with our services. Consent to receive SMS messages is not a condition of purchasing any goods or services.
SMS Charges and Requirements
- Message and data rates may apply
- Supported by all major U.S. carriers
- Must have text-enabled mobile device
- Coverage limitations may apply
Opting Out
You may opt-out of communications at any time by:
- Replying "STOP" to any SMS message
- Contacting us directly
- Updating your account preferences
- Emailing your request to [email]
After opting out, you will receive one final confirmation message.
Information Sharing and Disclosure
We may share your personal information with:
Service Providers
- Payment processors
- Training management software providers
- Email service providers
- SMS platform providers
- Cloud storage providers
- Database management services
- Mobile messaging services
- Communication management systems
- Analytics providers
Legal Requirements
We may disclose your information when required by law:
- To comply with legal process
- To enforce our policies
- To protect our rights, privacy, safety, or property
- To respond to requests from public and government authorities
Business Transfers
If EDTG is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Secure storage of physical documents
- Encryption of digital data and stored phone numbers
- Access controls and authentication measures
- Regular security assessments
- Employee training on data protection
- Secure disposal of outdated records
- Secure transmission of SMS data
- Monitoring for unauthorized access
- Regular audits of communication platforms
- Secure backup of messaging records
Data Retention
We retain your personal information for as long as necessary to:
- Maintain training records as required by law
- Document certification validity
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Specific retention periods:
- Training records: As required by law
- SMS opt-in records: 5 years
- Message history: 2 years
- Opt-out records: Permanent
- Inactive phone numbers: Purged after 24 months
- Payment information: As required by law
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for optional data processing
- Opt-out of marketing communications
- Request a copy of your personal data
- File a complaint with relevant authorities
Children's Privacy
Our services are not intended for individuals under 18 years of age without parental consent. For youth programs:
- Parental/guardian consent is required
- Limited personal information is collected
- Additional privacy protections are implemented
- Parent/guardian access to records is guaranteed
Marketing Communications
With your consent, we may send marketing communications through email and SMS about:
- New training programs
- Special offers
- Events and seminars
- Related products or services
Marketing message limitations:
- SMS marketing messages sent only during business hours
- Maximum 8 marketing messages per month
- Each message includes opt-out instructions
- Promotional content clearly identified
- Special offers include relevant terms
Technical Support
For assistance with any privacy concerns or communications:
- Reply "HELP" to any SMS message
- Email: contactus@elitedefensetraininggroup.com
Changes to This Policy
We may update this privacy policy periodically. We will notify you of any material changes by:
- Posting the new policy on our website
- Sending an email notification
- Sending an SMS notification (if opted in)
- Announcing changes during training sessions
Contact Information
For questions about this privacy policy or our privacy practices, please contact us at:
Elite Defense Training Group
(203) 307-0004
contactus@elitedefensetraininggroup.com
California Privacy Rights
California residents have additional rights under the CCPA, including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of personal information sales
- Right to non-discrimination for exercising these rights
Compliance
We comply with applicable data protection laws and regulations, including:
- State privacy laws
- Federal regulations
- Industry standards for security
- Training facility requirements
- Telecommunications regulations
- SMS marketing regulations
By using our services, you agree to this privacy policy. Your continued use of our services following any changes to this policy constitutes acceptance of those changes.